Shipping policy
Quick heads up - things have been a little backed up at USPS. Unfortunately, once your order has left us we have no control over it. We've seen tracking information not properly update and some deliveries are taking longer than usual to arrive. Please be patient and know that we'll do everything in our power to ensure your gear makes it to you safely. We appreciate your support and understanding!
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GENERAL INFO:
Orders are usually processed and shipped within three to five business days of being placed but may take up to seven business days during peak times. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.
If you receive an item that is damaged please get in touch with us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.
Camp Hound is not responsible for lost, delayed, or stolen packages. Please contact your local post office to remedy the situation. In these instances, Camp Hound is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier, if contacted within 30 days. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.