FAQ

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Size Charts

Bandanas

  Neck Measurement Breed Recommendations*
S Up to 15 inch (38 cm) neck Terriers, Maltese, toy breeds, cats
M Up to 20 inch (50 cm) neck Mini Poodles, Corgis
L Up to 25 inch (64 cm) neck Golden Retrievers, Australian Shepherds, Labs, Huskies
XL Up to 30 inch (76 cm) neck German Shepherds, Great Danes

*all breed recommendations are just suggestions. For the best fit please measure your dog.

 

Collars

Collar Width  Neck Measurement
Cat
Cat S 3/8 inch (1 cm) 7-10 inches (17-25 cm)
Cat L 3/8 inch (1 cm) 8-13 inches (20-33 cm)
Dog
XS 5/8 inch (1.5 cm) 8-13 inches (20-33 cm)
S 5/8 inch (1.5 cm) 11-17 inches (28-43 cm)
M 1 inch (2.5 cm) 13-20 inches (33-50 cm)
L 1 inch (2.5 cm) 17-26 inches (43-66 cm)
Martingale
S 1 inch (2.5 cm) 13-18 inches (33-45 cm)
M 1 inch (2.5 cm) 14-22 inches (35-55 cm)
L 1 inch (2.5 cm) 18-28 inches (45-71 cm)

 

Doggy Duvets

Dimensions  Recommended Stuffing
S 17 x 24 x 4 inches 1 Standard Pillow
M 24 x 32 x 4 inches 2 Standard Pillows
L 32 x 50 x 4 inches 3 King Pillows

Standard Pillow option: Link to Target, King Pillow options: Link to Target

What happened to your harnesses?

We plan on bringing our harnesses back in 2023! We work with a manufacturer to make amazing harnesses & they take a bit longer than our other products to produce.

Do you make things for cats?

Yes! We have special cat collars with a breakaway buckle and a removable bell. We also recommend a size small bandana for most cats.

Will you make me a custom item?

We are not offering custom items at this time.

Do you offer wholesale?

Care instructions

Bandanas

Machine wash cold with like colors, lay flat to dry. 

Collars and Leashes

Hand wash and lay flat to dry.

Waterproof series

Rinse with water and use a mild soap as needed. Check screw rivets and tighten if needed.

Puzzle Toys

Hand wash only.

Travel Bowls

Hand wash only. Remove carabiner before washing.

Doggy Duvets

Remove inserts. Machine wash cold on delicate cycle. Tumble dry low or hang to dry.

Shipping Policy

We currently ship to the US and Canada.

Orders are expected to ship 2-3 business days after your order is placed.

All US orders are shipped via USPS. Orders less than 1 lb (bandanas, collars, toys, for example) are shipped with USPS First Class Mail. Orders greater than 1 lb (apparel, for example) are shipped with USPS Priority Mail.  Orders over $20 and shipping to the US are eligible for free standard shipping.
All Canadian orders are shipped via USPS international. We are not responsible for any additional customs fees. Orders over $100 and shipping to Canada are eligible for free standard shipping.

Orders containing only stickers may opt to be shipped via untracked letter mail. To select this option, select "Sticker Only Order - Untracked" at checkout. Orders containing items other than stickers are not eligible for this shipping option and will be canceled if this shipping option is selected.

We are not responsible for lost or stolen packages. Please contact us if you have an issue with shipping so we can see if we can help you resolve it.


About our packaging: 

All of our packaging is 100% biodegradable and recyclable and we offset carbon emissions from your order. If you would prefer minimal package (no freebies, as little packaging as possible), please leave a note in the box at checkout.

    Where do you ship to?

    We currently ship to the US, US territories and military bases, and Canada.

    How long will it take my order to ship?

    Our current processing time is 2-3 business days. Things like holidays and new releases may slow processing times, but we will always let you know if there is a delay!

    My tracking info hasn't updated in a few days, is my package lost?

    Things have been a little backed up at USPS.  We've seen tracking information not properly update and some deliveries are taking longer than usual to arrive.

    Please be patient and know that we'll do everything in our power to ensure your goods make it to you safely. 

    Can I return/exchange my product?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at returns@shopcamphound.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return questions at returns@shopcamphound.com.

     

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on clearance items, mystery boxes, or gift cards.

     

    Exchanges
    You must pay for the return shipping and any differences in product cost. The difference for lower cost items will be refunded to you. Exchanges may take 5-7 business days after we receive your items back to process.

     

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

     

    Item Never Received

    If we receive your item as a "return to sender" package, we will contact you with the option to refund your purchase minus the shipping cost or reship the order at your expense.

    If the tracking information says delivered, we cannot refund your order. We are not responsible for lost or stolen packages.

    Please contact us with any shipping issues or concerns so we can see if we can help resolve them.

    Do you offer product warranty?

    One of the best ways to practice sustainable habits is to repair the items we already have, which is why we're so happy to provide a repair program.

    Warranty:

    • Products that break within 30 days of their delivery date are eligible for free repairs and/or replacements (*exclusions apply, see below)

    Repairs:

    Products that fit any of the following conditions are eligible for "pay for shipping" repairs (*exclusions apply, see below):

    • Products that break past 30 days of their delivery date
    • "Tag switch" service where we replace the tags on any bandanas that have our old branding. Please note this service is not covered under warranty.
    Item Can it be repaired?*
    Bandanas Yes
    Collars Yes
    Leashes Yes
    Poop Carriers Carabiner clip only
    Plush Toys No
    Puzzle Toys No
    Lick Mats No
    Doggy Duvets Yes
    Travel Bowls Carabiner clip only
    First Aid Kit No
    Scrunchies Yes
    Tote Bags Yes

    *see exclusions below

      Products that are not eligible for repair/replacement:

      • Products that were chewed/ripped beyond repair
      • Any toys
      • Functional hardware with normal signs of wear & tear. For example, it is common for the coating on the collar d-rings to wear off with time and frequent use. Repairing these items almost always results in making them smaller.
      • Tag switch service
      • Pupcycled items
      • Items from other brands

        Request a repair using the form below. Not sure if your product is eligible? Send us an email at info@shopcamphound.com.

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        Updated Oct. 20, 2022

        Can I get a free product in exchange for a post about it?

        We are not doing gifted or sponsored content at this time.

        Are you looking for dog models/ambassadors?

        We are not currently looking to add anyone to our team. Be sure to subscribe to emails below and follow us on Instagram (@camphoundco) for updates on when we're searching for ambassadors