FAQ
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Size Charts
What happened to your harnesses?
We plan on bringing our harnesses back in 2023! We work with a manufacturer to make amazing harnesses & they take a bit longer than our other products to produce.
Do you make things for cats?
Yes! We have special cat collars with a breakaway buckle and a removable bell. We also recommend a size small bandana for most cats.
Care instructions
Bandanas
Machine wash cold with like colors, lay flat to dry.
Collars and Leashes
Hand wash and lay flat to dry.
Lick Mats
Top-rack dishwasher safe.
Travel Bowls
Hand wash only. Remove carabiner before washing.
Doggy Duvets
Remove inserts. Machine wash cold on delicate cycle. Tumble dry low or hang to dry.
Will you make me a custom item?
We are not offering custom items at this time.
Are you looking for dog models/ambassadors?
You can find more about our Camper+ Ambassador program here.
Do you offer wholesale?
Where do you ship to?
We currently ship to the US, US territories and military bases, and Canada.
How long will it take my order to ship?
Our current processing time is 2-3 business days. Things like holidays and new releases may slow processing times, but we will always let you know if there is a delay!
My tracking info hasn't updated in a few days, is my package lost?
Things have been a little backed up at USPS. We've seen tracking information not properly update and some deliveries are taking longer than usual to arrive.
Please be patient and know that we'll do everything in our power to ensure your goods make it to you safely.
Can I return/exchange my product?
Do you offer product warranty?
Item | Can it be repaired?* |
Bandanas | Yes |
Collars | Yes |
Leashes | Yes |
Poop Carriers | Carabiner clip only |
Plush Toys | No |
Puzzle Toys | No |
Lick Mats | No |
Doggy Duvets | Yes |
Travel Bowls | Carabiner clip only |
First Aid Kit | Bag only |
Scrunchies | Yes |
Tote Bags | Yes |
Key Fobs | Yes |
*see exclusions below
Products that are not eligible for repair/replacement:
- Products that were chewed/ripped beyond repair
- Any toys
- Functional hardware with normal signs of wear & tear. For example, it is common for the coating on the collar d-rings to wear off with time and frequent use. If you'd still like for us to repair them reach out for details, but please keep in mind that repairing these items almost always results in making them smaller.
- Items from other brands
Updated March 2, 2023