Warranty & Repairs

One of the best ways to practice sustainable habits is to repair the items we already have, which is why we're so happy to provide a repair program.

Warranty:

  • Products that break within 30 days of their delivery date are eligible for free repairs and/or replacements (*exclusions apply, see below)

Repairs:

Products that fit any of the following conditions are eligible for "pay for shipping" repairs (*exclusions apply, see below):

  • Products that break past 30 days of their delivery date
  • "Tag switch" service where we replace the tags on any bandanas that have our old branding. Please note this service is not covered under warranty.

Products that are eligible for repair/replacement under warranty:

  • Bandanas with loose tags/stitching
  • Products with any broken hardware (unless broken as a result of chewing). This includes dispensers on bag holders, buckles on collars, etc.
  • Scrunchies with broken elastic

Products that are not eligible for repair/replacement under warranty:

  • Products that were chewed/ripped
  • Any toys
  • Hardware with normal signs of wear & tear. For example, it is common for the coating on the collar d-rings to wear off with time and frequent use
  • Tag switch service
  • Pupcycled items
  • Items from other brands

Products that are not eligible for repair past the warranty date:

  • Products that were chewed/ripped
  • Any toys
  • Any scrunchies
  • Human apparel & tote bags
  • Hardware with normal signs of wear & tear. For example, it is common for the coating on the collar d-rings to wear off with time and frequent use. Replacing the hardware almost always results in making the product smaller.
  • Pupcyled items
  • Items from other brands

Request a repair using the form below. Not sure if your product is eligible? Send us an email at info@shopcamphound.com.

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Updated Jan. 14, 2022 to include information about the pupcyled program.