Warranty & Repairs
One of the best ways to practice sustainable habits is to repair the items we already have, which is why we're so happy to provide a repair program.
Warranty:
- Products that break within 60 days of their delivery date are eligible for free repairs and/or replacements (*exclusions apply, see below)
Repairs:
Products that fit any of the following conditions are eligible for "pay for shipping" repairs (*exclusions apply, see below):
- Products that break past 60 days of their delivery date
- "Tag switch" service where we replace the tags on any bandanas that have our old branding. Please note this service is not covered under warranty.
| Item | Can it be repaired?* |
| Bandanas | Yes |
| Collars | Yes |
| Leashes | Yes |
| Poop Carriers | Carabiner clip only |
| Plush Toys | No |
| Puzzle Toys | No |
| Lick Mats | No |
| Doggy Duvets | Yes |
| Travel Bowls | Carabiner clip only |
| First Aid Kit | No |
| Scrunchies | Yes |
| Tote Bags | Yes |
*see exclusions below
Products that are not eligible for repair/replacement:
- Products that were chewed/ripped beyond repair
- Any toys
- Functional hardware with normal signs of wear & tear. For example, it is common for the coating on the collar d-rings to wear off with time and frequent use. If you'd still like for us to repair them reach out for details, but please keep in mind that repairing these items almost always results in making them smaller.
- Tag switch service
- Pupcycled items
- Items from other brands
To request a repair send us an email at info@shopcamphound.com.
Updated Jan. 20, 2023